TSU-Hotel One (1) Front Office Agent

Date Posted: 12/22/2023

  • Graduate of Bachelor of Science in Hotel Restaurant Management or Bachelor of Science in Hospitality Management
  • With 600 to 800 on the job training hours in hotel and restaurant


Duties and Responsibilities

  1. Welcome all guests as soon as they arrive with care and attention and with a personalized approach
  2. Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
  3. Monitor daily performance of front office team members to ensure duties are completed accurately, efficiently, and timely.
  4. Monitor and control overtime.
  5. Maintain adequate front office supplies.
  6. Ensure supply purchases are cost efficient and within the budget
  7. Review and approve supply receipts in conjunction with finance team members.
  8. Identify and recommend solutions to front office team members and office issues or problems.
  9. Ensure high quality care for hotel guests by reviewing.
  10. Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
  11. Ensure employees are informed daily about priorities to personalize service
  12. Develop quality relationships with guests to create “raving fans”.
  13. Is proactive, anticipates guests needs and looks for suitable solutions
  14. Conveys the hotel image and promotes company’s loyalty program.
  15. Handles any guest requests and complaints that have not been settled by team members and provides a rapid solution
  16. Oversee front office collections of co-pays and fees.
  17. Trains, coaches, and motivates team members.
  18. Actively contributes to the qualitative and quantitative targets of the department.
  19. Report to the general manager about issues and concerns about front office operations in daily basis.
  20. Assist with interviews.
  21. May do other related duties and responsibilities assigned by the general manager.