VP Admin & Finance Offices Continue to Receive “Excellent” Client Feedbacks
On the average, 10 out of 13 units under the office of the Vice President for Administration and Finance of the Tarlac State University have received “excellent” feedbacks from their clients over a period of three months.
This is according to the result of an assessment of more than 900 customer feedback forms received by the office of the VP for Administration and Finance and its sub-offices during the months of April, May and June.
In April, nine of 13 offices received a rating of “excellent.”
The number of “excellent” ratings increased to 11 in May and went back to nine in June.
Seven offices, including the office of the Vice President for Administration and Finance, received three consecutive “excellent” feedbacks during the three-month period. They are the Human Resource Management and Development Office, the Accounting and Finance Office, the Business and Auxiliary Services Office, the Physical Plant and General Services Unit, the Administrative Services Office and the Supply and Management Unit.
Dr. Michaela Marvie P. Sagun, then Vice President for Administration and Finance and now Vice President for Academic Affairs, said the objective of the assessment was to “monitor the performance of the offices or units in terms of how their employees treat their clients.”
“Client feedbacks can make our employees perform better,” she said, adding that the “excellent results can motivate employees to deliver even higher quality of service to their clients.” [Noel Christian D. Angeles, OPAI]